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How netb24 Handles Your Personal Information

Your privacy matters to how we run netb24. This policy sets out exactly what data we collect when you use our platform — including when you deposit via bKash, Nagad or Rocket — and how we keep that information secure.

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netb24 How netb24 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these directly. You do not need to submit a formal legal request to start the process — contact us through any of the channels below and we will respond within a reasonable timeframe. Availability depends on eligible regions and local requirements.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during platform operating hours for account and privacy queries.

Email Support

Send your privacy request to our support address found in the account help section. Include your registered contact detail so we can locate your record.

Account Help Centre

The help centre inside your account covers data access steps, how to update your details, and how to close your account if you choose to.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply standard encryption across account data and payment records. Your session on netb24 — whether you are browsing cricket markets, moving funds between your sports wallet and casino balance, or checking your bKash transaction history — is carried over HTTPS. We do not retain payment PINs or full wallet credentials. Data is kept for as long as your account is active and for a further period required by applicable financial record-keeping rules; after that, it is deleted. Cookies on the platform track session state and basic usage patterns — not personal identity. You can manage cookie preferences through your browser settings.

Encryption in transit

All data between your device and our servers travels over HTTPS with TLS encryption. This covers your login, deposits via Nagad or bKash, and account settings changes.

Cookies and session data

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. No cookie on netb24 identifies you personally to a third party.

Data retention policy

Active account data is retained while your account is open. After account closure, we keep the minimum records required by financial compliance rules, then delete the rest.

Your right to access and correct

You can request a full export of the data we hold on you, or ask us to correct inaccurate details, by contacting support. We will confirm receipt and act within a reasonable period.

Privacy Policy — Common Questions

These are the questions we hear most often about how your data works on netb24. If your question is not covered here, reach support through your account dashboard.

We collect your name, contact details, and the payment method you use — such as your bKash or Nagad number. We also log your device type and IP address for account security purposes.

Only with the payment provider needed to complete your transaction. Your bKash wallet number goes to bKash, your Nagad number to Nagad. We do not pass payment details to advertisers or unrelated third parties.

Contact support via live chat or the help centre email in your account. Ask for a data access request and include your registered contact detail so we can locate your records promptly.

Yes. If you close your account, we delete personal data that is not required for financial record-keeping. Some transaction records must be retained under applicable rules for a set period before deletion.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can block or clear cookies in your browser settings; this may affect how some account features work.

Your access to netb24 and how this policy applies depends on your local law and eligible region. If you are unsure about your eligibility, check local regulations or contact our support team for clarification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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